100 Methods for Total Quality Management
Gopal K Kanji, Mike Asher
From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use' - and benefits, with examples. A classification o
साल:
1996
प्रकाशन:
SAGE Publications Limited
भाषा:
english
पृष्ठ:
260
ISBN 10:
0803977476
ISBN 13:
9780803977471
फ़ाइल:
PDF, 6.56 MB
IPFS:
,
english, 1996
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